FAQ

We've gathered answers to the questions we're most often asked about our collections, handcrafted pieces, and ordering process. If you can't find what you're looking for, we'd be delighted to hear from you.

Are all Love Maisie bags handmade?

Yes. Every Love Maisie piece is thoughtfully handcrafted by skilled local artisans from a small community in Valenzuela City, Philippines. Each piece is made with care, preserving the artistry and craftsmanship behind every design. 

How do I place an order?

Message us with your chosen item/s, quantity, preferred color, and target delivery or pick-up date. We’ll check your requested timeline and send you a quotation.

Once you agree, we’ll send you our Order Form. After submission and payment verification, we’ll provide your Job Order and Acknowledgment Invoice containing your confirmed order details.

For the complete process, please visit our Order & Payment Terms page.

Can I place an advance order for my wedding?

Absolutely. Wedding orders may be placed up to 12 months in advance. We encourage couples and bridal parties to secure their orders early, especially for larger quantities, so we can properly schedule production and ensure your pieces are prepared in time for your celebration. 

Can I order more than one design? 

Yes. You may include multiple products from different collections in a single Order Request. 

Can I request a custom size? 

Each Love Maisie piece is thoughtfully designed with its own proportions and structure. At the moment, we do not accommodate custom sizing requests. 

Can I request design modifications? 

To preserve the integrity of each Love Maisie design, we do not offer structural design modifications. Available customization options, such as color, personalization, and strap selections (where applicable), are listed on each product page. 

Can I personalize my bag?

Yes. Eligible Love Maisie bags may be personalized with your choice of an engraved wooden name tag or a debossed leather name tag. For multiple orders, each eligible bag may be personalized with a different name, making them a meaningful choice for bridal gifts, thoughtful gifting, and corporate orders. 

Are interchangeable straps sold separately?

Each eligible Love Maisie bag includes your choice of one interchangeable strap. Additional or extra interchangeable straps may also be purchased separately, allowing you to refresh the look of your bag for different occasions. 

How long will my order take? 

Production timelines vary by collection and quantity. 

• In-stock — Ready to Ship within 2–3 business days

For bridal, event, and bulk orders, your estimated dispatch date will be confirmed after your Order Request has been reviewed.

Does personalization affect the timeline? 

Yes.

Orders with an engraved wooden name tag require an additional 7 business days before dispatch.

Orders with a debossed leather name tag follow the standard production timeline.

Do you accept Bridal & Bulk orders?

Yes, Love Maisie accepts limited bridal and bulk orders featuring the bag designs from our collections.

For these orders, you may choose a single Signature Color or create a curated combination using our Signature Palette.

Orders requiring special production arrangements—including larger quantities and custom colors—will be reviewed individually, with timelines and payment terms confirmed in your quotation. 

If you're planning a wedding or special event, we'd be delighted to help you find the perfect combination for your celebration. 

Is there a minimum order? 

No. You're welcome to order a single handcrafted piece or multiple items for weddings, gifts, and special occasions. 

When do I pay for my order? 

Payment terms depend on your order quantity:

1–5 pieces: Full payment is required to confirm your order.

6 pieces and above: A 50% deposit is required to confirm your order. The remaining balance will be due according to the payment terms stated in your Job Order.

Once your Order Form has been submitted and your payment has been verified, we’ll provide your Job Order and Acknowledgment Invoice containing your complete order details, applicable discount, total amount, and agreed payment arrangements.

Do you offer payment plans for advance wedding orders?

Yes. For qualifying wedding and bulk orders booked 6–12 months in advance, we may offer a flexible payment arrangement to help you spread your payments over time.

An initial payment is required to secure your booking. Once received, we'll begin preparing your order, including reserving your production slot and sourcing any materials that are not currently in stock.

The remaining balance may be paid according to the agreed payment schedule and must be fully settled before your order is released or dispatched. The agreed payment terms will be reflected in your quotation or Job Order.

Do you offer discounts for first-time clients?

Yes! We offer a 5% Welcome Privilege discount on your very first Love Maisie order for selected regular-priced items. This is a one-time offer and cannot be combined with any other ongoing promotions, package rates, or volume discounts.

What is the Love Maisie Collective, and how can I join?

The Love Maisie Collective is our way of thanking our loyal and returning clients. You are automatically enrolled the moment you place your second order with us! As a member, you unlock tier-based discount privileges on all your next single-receipt custom purchases:

• 7% Off for purchases below ₱6,000.

• 10% Off for purchases of ₱6,000 and above.

Aside from your loyalty discounts, all returning clients are added to our private email list. You will receive an exclusive 48-hour early access preview right in your inbox to view and secure slots for our upcoming collection drops and limited-edition cord releases before they are officially posted to the public.

What is the Love Maisie Collective, and how can I join?

All studio privileges and promotional discounts are strictly non-cumulative. To ensure fairness, only the single highest applicable discount will be credited to your final invoice summary.

The remaining balance may be paid according to the agreed payment schedule and must be fully settled before your order is released or dispatched. The agreed payment terms will be reflected in your quotation or Job Order.